Privacy Policy
Last updated: 9 October 2026
This Privacy Policy explains how Potteries Fascias ("we", "us", "our") collects, uses and protects your personal information when you visit our website at https://potteriesfascias.co.uk or get in touch with us about our roofing, fascias, soffits and guttering services.
Who we are
Potteries Fascias is a local roofing and roofline company based at 106 St Michael's Rd, Tunstall, Stoke-on-Trent, Staffordshire, ST6 6LG. For any questions about this policy or your personal data, you can contact us by email at hello@potteriesfascias.co.uk or by phone on 07351 639478.
What information we collect
We only collect information that we need to respond to your enquiry and provide our services. This may include:
- Your name, email address and phone number when you complete our contact form or call us.
- Details about the work you are enquiring about, such as your property address and the service you need.
- Technical and usage information collected automatically through cookies and analytics, such as your approximate location, device type and the pages you visit. This only applies if you accept analytics cookies.
How we use your information
We use the information you provide to:
- Respond to your enquiry and provide a quote.
- Carry out and manage any work you ask us to do.
- Contact you about your enquiry or job.
- Improve our website and understand how visitors use it (analytics only, and only with your consent).
Legal basis for processing
Under UK data protection law, we rely on the following legal bases: your consent (for example, when you accept analytics cookies or submit an enquiry), the performance of a contract (when we carry out work for you), and our legitimate interests in running and improving our business.
Cookies and analytics
Our website uses cookies. Essential cookies are needed for the site to work. With your consent, we also use Google Analytics to understand how the site is used. You can accept or decline non-essential cookies using the banner shown when you first visit. For full details, please read our Cookie Policy.
Who we share your information with
We do not sell your personal data. We only share it where necessary to run our website and business, including with:
- Google, which provides the analytics and advertising tools we use (only when you accept non-essential cookies).
- Designed By Stu, our website provider, whose secure enquiry portal receives the details you submit through our contact form and forwards them to us by email.
- Cloudflare, which hosts our website and provides Turnstile, the security check on our contact form that helps block spam and bots. Turnstile processes technical information about your browser and device to do this.
- Authorities or professional advisers where we are legally required to do so.
Customer reviews
Our reviews page republishes reviews that customers have posted publicly on Google and Checkatrade. We show the review text, rating, approximate date and, where available, the reviewer's first name and last initial or the postcode area of the job. We never publish full surnames, contact details or full addresses. If a review of yours appears on our website and you would like it removed, contact us at hello@potteriesfascias.co.uk and we will take it down.
How long we keep your information
We keep your personal data only for as long as we need it to respond to your enquiry, carry out work and meet our legal and accounting obligations. After that, we securely delete or anonymise it.
Your rights
Under UK GDPR you have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to withdraw consent at any time. To exercise any of these rights, contact us at hello@potteriesfascias.co.uk.
Complaints
If you have concerns about how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
